Home | Contact Us | Sitemap

Overflow Service

Using the Overflow Service

When you are calling an office that you are attempting to do business with, or attempting to get assistance from, you want someone to address your needs. Few things are more frustrating than a busy signal, voicemail, or seemingly terminal hold. Unfortunately, no matter what business you are in, you will at times get busy or short staffed, and find your customers having to face one of those options. Unless, that is, you use our overflow service.

What is Overflow Service?

With overflow service your calls will be forwarded to us during the day once they reach the predetermined number of rings, all lines are busy, or in any other circumstance in which your voicemail would normally kick in.

Our staff is sitting here ready and willing to handle these calls for you, and to help your business run more smoothly. We can take messages from the callers and forward them to you through whichever medium is most convenient for your staff. Your callers don't have to deal with the frustration of not being able to get through to someone to deal with their problem.

It sounds like you are offering to do the exact same thing as my voicemail already does.

If all that we could do was listen to information provided by the caller and repeat it to you, that would be the case. However, we have multiple inherent advantages over a simple voicemail.

First, there is no human interaction with voicemail. It can't make sure that the information you need in order to process the call is provided by your callers. Our clients inform us of the information that they require from their callers, and our operators acquire this information from every caller.

Your voicemail is also incapable of sorting the emergencies from the routine calls. With our overflow service, you can set a different form of dispatch for calls that must be dealt with immediately. While we may deliver your routine callers to a fax machine, e-mail, or even back to your voicemail, we can also immediately dispatch the calls that cannot wait, by reaching you immediately with the information, or even putting the callers in direct contact with you.

So who uses your overflow service?

We have many clients that use this service for many different reasons. As with any other service we provide, this one can be tailored to your specific needs. This service can be used as a backup for any unexpected burden on your office staff or equipment. We can be there for you in case you get the occasional spike in call volume, or if several of your office staff are out sick.

This service can be used more regularly if your office routinely experiences a high call volume, and it is easier for your office to be able to sort the calls out by priority and call your clients back in a timely fashion.

In short, when your office can't get to the phone, we can. Our operators will keep a steady familiarity with the requirements of your account and help you to ensure the highest call efficiency (and lowest blood pressure) possible for both your office, and your clients.

For more information, click on “Contact Us” and we will be more than happy to help you.